Knowledge Base

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How can I withdraw funds from my account?

Log in, select Withdraw, enter the amount, and confirm the request. Funds invested in open trades must be released by closing positions first.

How long does it take to process withdrawals?

Withdrawals are usually processed within up to 3 business days, depending on the payment provider.

Is depositing funds safe?

Yes. All deposits are processed securely using SSL encryption technology.

Is my data and money secure?

Yes. We use strong SSL encryption and keep client funds in segregated accounts with global financial institutions.

How long do I have to verify my account?

You must complete verification within 3 days to avoid account restrictions.

What documents are required for account verification?
  • Proof of Identity (passport or national ID)

  • Proof of Payment (bank statement, payment receipt, or crypto transaction confirmation)

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What is a stop-loss order?

A stop-loss order automatically closes a trade at a predefined price to limit potential losses.

How can I avoid a margin call?

Maintain sufficient account balance, monitor your account regularly, and pay attention to margin alerts sent by the platform.

What is a take-profit order?

A take-profit order automatically closes a trade when a target profit level is reached, securing your gains.

What is a market gap?

A market gap happens when the market opens at a significantly different price than its previous close due to news or market conditions while trading was closed.

Why do I need to verify my account?

Account verification protects you as a client, ensures regulatory compliance, and allows full access to trading and withdrawals.

Default Sample Title
What is a stop-loss order?

A stop-loss order automatically closes a trade at a predefined price to limit potential losses.

How can I avoid a margin call?

Maintain sufficient account balance, monitor your account regularly, and pay attention to margin alerts sent by the platform.

What is a take-profit order?

A take-profit order automatically closes a trade when a target profit level is reached, securing your gains.

What is a market gap?

A market gap happens when the market opens at a significantly different price than its previous close due to news or market conditions while trading was closed.

Why do I need to verify my account?

Account verification protects you as a client, ensures regulatory compliance, and allows full access to trading and withdrawals.

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